Terms of service

Last updated: 10 November 2026. These Terms apply to future orders; changes do not reduce rights under existing orders.

Returns and refunds

Our voluntary standard return period is 30 calendar days from delivery, or from purchase for in-store sales. Eligible items must be unused and in brand-new condition, with original packaging, accessories and proof of purchase.

Special orders, sale items and display models

Standard eligible returns under our voluntary 30-day change-of-mind policy have no restocking fee. Special-order items accepted for return under that voluntary policy incur a 25% restocking fee, calculated on the price paid for the item. This condition must be disclosed before purchase.

Sale items and display or ex-display models are excluded from our voluntary change-of-mind returns policy.

These conditions do not restrict your statutory rights. The special-order fee and sale/display exclusions do not apply to valid statutory online cancellations, or remedies for faulty, damaged or misdescribed goods. Simply ordering a standard product specially from a supplier does not remove your statutory online cancellation rights. Different cancellation rules may apply to goods genuinely made to your specifications or personalised.

For full return arrangements, refund timings and statutory cancellation rights, see our Returns and Refunds policy. This section prevails over any inconsistent return wording elsewhere in these Terms, without limiting your statutory rights.

OVERVIEW
Welcome to MyAppli. MyAppli is the trading name of Keevan Ltd, registered in Northern Ireland under company number NI734105. Our registered office is 9b Scribe Road, Bellaghy, Magherafelt, Northern Ireland, BT45 8JN. The terms “we”, “us” and “our” refer to Keevan Ltd trading as MyAppli. MyAppli operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). MyAppli is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
Goods supplied to consumers must be of satisfactory quality, fit for purpose and as described. Screen settings may affect colour appearance, but this does not limit your statutory rights.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. MyAppli reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until MyAppli confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. Your statutory right to cancel an eligible distance order is not lost when an order is accepted or dispatched. See our Refund Policy for cancellation and return arrangements. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Prices shown to UK consumers include VAT where applicable. Standard delivery throughout Northern Ireland is free. Optional delivery upgrades, installation, removal or other selected services are charged only where the price is disclosed and agreed before purchase.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
Delivery arrangements and any agreed delivery date will be confirmed with your order. Estimated times do not remove your statutory delivery rights. For consumer orders using a carrier we offer, goods remain at our risk until you or a person you identify takes physical possession. If you independently commission a carrier we did not offer, risk passes when the goods are handed to that carrier. Please contact us about lost, damaged or delayed goods so we can resolve the issue. Ownership passes once we have received payment in full; this does not change the risk rules above.

Section 5a - Appliance Installation Services

MyAppli offers installation services on selected domestic appliances within designated delivery areas.

Where installation is purchased, our delivery team or approved installation partner will install the appliance in accordance with the manufacturer's guidelines and all applicable safety regulations.

Installation services may be available for:

  • Washing Machines
  • Washer Dryers
  • Tumble Dryers
  • Dishwashers
  • Electric Cookers
  • Refrigeration Appliances
  • Other selected domestic appliances

Availability of installation services may vary depending on location and appliance type.

Customer Responsibilities

Before installation, customers must ensure:

  • The appliance purchased is suitable for the intended location.
  • Existing plumbing, electrical and ventilation connections are safe and compliant.
  • Access routes, doorways and stairways are adequate for delivery and installation.
  • The installation area is clear and accessible.

MyAppli reserves the right to refuse installation where safety concerns exist or where the installation cannot be completed safely.

Old Appliance Removal & Recycling

Where selected at checkout, we can remove and responsibly recycle your old appliance when delivering your new one.

To qualify for collection:

  • The old appliance must be disconnected before our arrival unless a disconnection service has been purchased.
  • The appliance must be empty, clean and accessible.
  • The appliance must be of a similar type to the new appliance being delivered.

Collected appliances are processed through authorised recycling facilities in accordance with Waste Electrical and Electronic Equipment (WEEE) regulations.

WEEE Recycling Information

As a retailer of electrical appliances, MyAppli supports responsible recycling of waste electrical and electronic equipment.

Electrical appliances should not be disposed of with household waste. Recycling helps conserve natural resources and protects the environment.

Customers can arrange collection through local authority recycling centres or utilise any recycling services offered by MyAppli.

For further information regarding WEEE recycling, please contact our customer support team.

Installation Limitations

Our installation service does not include:

  • Structural alterations.
  • Cabinetry modifications.
  • Electrical rewiring.
  • Plumbing alterations.
  • Gas appliance installation unless specifically stated and carried out by a qualified Gas Safe registered engineer.
  • Any work that falls outside the standard installation requirements.

Additional charges may apply where unforeseen work is required.

Delivery and Installation Delays

Whilst every effort is made to complete deliveries and installations as scheduled, delays may occasionally occur due to weather conditions, traffic, supplier issues, access restrictions or other circumstances beyond our control.

Where possible, customers will be notified of any delays.

Contact Us

For questions regarding installation, appliance removal or recycling services, please contact:

Email: support@myappli.co.uk

MyAppli
Magherafelt, Northern Ireland



SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by MyAppli, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of MyAppli, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by MyAppli.
MyAppli’s names, logos, product and service names, designs, and slogans are trademarks of MyAppli or its affiliates or licensors. You must not use such trademarks without the prior written permission of MyAppli. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
MyAppli is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with MyAppli. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MyAppli, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with MyAppli.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm MyAppli, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - PRODUCT RIGHTS AND WARRANTIES
Consumer goods must be of satisfactory quality, fit for purpose and as described. Installation services we supply must be carried out with reasonable care and skill. Nothing in these Terms excludes or restricts your statutory rights. Manufacturer guarantees are additional to those rights; their duration, cover and registration requirements depend on the product and applicable offer. Contact MyAppli about faulty, damaged or misdescribed goods whether or not a manufacturer guarantee applies. We do not guarantee uninterrupted or error-free website access, but this does not limit rights relating to an order.

SECTION 16 - LIABILITY
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your mandatory consumer rights. Where we breach our contract, we are responsible for loss or damage that is a foreseeable result of that breach or of our failure to use reasonable care and skill. Consumer purchases are for domestic and private use. Separate terms may be agreed for business purchases, without restricting any rights that cannot lawfully be excluded.

SECTION 17 - USING OUR WEBSITE
Please use the website lawfully and respect the intellectual property and privacy rights of others. Consumers are not required to indemnify MyAppli or Shopify for claims or losses in a way that removes or restricts mandatory consumer protections.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
These Terms do not restrict mandatory consumer protections, including rules governing the interpretation of unclear consumer terms.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer our rights and obligations under these Terms to another organisation, but this will not reduce your rights under an existing consumer contract. We will notify you where required by law.

SECTION 21 - GOVERNING LAW
These Terms are governed by the law of Northern Ireland. If you are a consumer, this does not remove mandatory protections available under the law of your country of residence or your right to bring proceedings in a court available to you under applicable consumer law.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

MyAppli is the trading name of Keevan Ltd. Registered in Northern Ireland, company number NI734105. Registered office: 9b Scribe Road, Bellaghy, Magherafelt, Northern Ireland, BT45 8JN.

Retail shop and returns: MyAppli, 10 Union Road, Magherafelt, BT45 5DF, Northern Ireland, United Kingdom.
Click & Collect: Unit 1B, LINC Business Park, Loveshill Road, Magherafelt, BT45 8DP. Please wait for your ready-to-collect confirmation.
Telephone: 028 7957 2905
Sales: sales@myappli.co.uk
Returns: returns@myappli.co.uk