Refund policy

Last updated: 10 November 2026

MyAppli is the trading name of Keevan Ltd. Registered in Northern Ireland, company number NI734105. Registered office: 9b Scribe Road, Bellaghy, Magherafelt, Northern Ireland, BT45 8JN.

This policy applies to consumer purchases from MyAppli. It does not limit your statutory rights.

30-day returns for unused, brand-new items

Return an unwanted item within 30 calendar days of receiving it for a refund. For in-store purchases, the 30-day period starts on the purchase date. Under this voluntary change-of-mind policy, the item must be unused and in brand-new condition, complete with its original packaging, accessories and proof of purchase.

Please contact returns@myappli.co.uk or call 028 7957 2905 to arrange your return. For unwanted returns, you pay the direct return cost where this was disclosed before purchase. This is not a free-return service. If we did not provide the legally required return-cost information before an online purchase, we will pay the direct return cost.

Special orders, sale items and display models

Standard eligible returns under our voluntary 30-day change-of-mind policy have no restocking fee. Special-order items accepted for return under that voluntary policy incur a 25% restocking fee, calculated on the price paid for the item. This condition must be disclosed before purchase.

Sale items and display or ex-display models are excluded from our voluntary change-of-mind returns policy.

These conditions do not restrict your statutory rights. The special-order fee and sale/display exclusions do not apply to valid statutory online cancellations, or remedies for faulty, damaged or misdescribed goods. Simply ordering a standard product specially from a supplier does not remove your statutory online cancellation rights. Different cancellation rules may apply to goods genuinely made to your specifications or personalised.

Your statutory right to cancel an online order

You may cancel an online order within 14 calendar days after delivery, without giving a reason. After telling us you are cancelling, you have a further 14 calendar days to return the goods. These statutory rights are separate from our voluntary 30-day policy and do not require an item to be completely unopened or unused. You may handle it as you would in a shop to check its nature, characteristics and functioning. We may make a lawful deduction if handling beyond this reduces its value.

Faulty, damaged or misdescribed goods

If an item is faulty, damaged or not as described, please contact us with your order number and details of the issue. The unused and brand-new condition requirement does not apply to these statutory claims. We will arrange appropriate return postage or collection at our expense. Your rights under the Consumer Rights Act 2015 include the short-term right to reject faulty goods for a refund within 30 days of delivery and rights to repair or replacement after that period. Further remedies may apply if a repair or replacement is unsuccessful or cannot be provided.

Refunds

Approved change-of-mind returns are refunded to the original payment method after the item has been received and checked. For a valid statutory online cancellation, we also refund the cost of standard delivery and issue your refund without undue delay, no later than 14 days after we receive the goods or evidence that they were sent back, whichever happens first. Your bank may take additional time to show the refund.

Returns address

You may bring your return to our store or post it to:
MyAppli
10 Union Road
Magherafelt
BT45 5DF
United Kingdom

Contact us before posting so we can confirm the correct arrangements for your item. This does not make your statutory cancellation rights conditional on prior approval.

Optional cancellation form

You do not have to use this form to cancel an online order. You can instead send us any clear statement confirming that you wish to cancel. If you choose to use this form, complete the details below and send it by email or post.

To: MyAppli, 10 Union Road, Magherafelt, BT45 5DF, United Kingdom
Email: returns@myappli.co.uk

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Goods:

Order date:

Date received:

Consumer name(s):

Consumer address:

Reason for return or cancellation (optional):

Date: